Event Speakers

2025 Event Speakers

Dr. Ahmad Tahlak

Chairman

Dubai Contact Center Business Group

Hesham Hammam

Customer Experience & Contact Centre Advisor

Federal Tax Authority

Sagarika N

Director – Customer Success & VOC

GMG

Karim Chaanine

Chief Marketing Officer

PJP Restaurants

Moyra Jalloul

Head of Contact Centre & Collections

Dulsco

Haneen Yehya

Head of Customer Care

NaviParking

Ankit Lathigara

Senior Director – Client Services

NASDAQ

Sophie Smith

Founder and CEO

Nabta Health

Kowshik Bhattacharjee

Head of Service Excellence

Medcare Hospitals & Medical Centres

Jephin Mathew

Board Member

Dubai Contact Center Business Group

Pradeep Kumar

Head – Service Excellence, CRM & Contact Centre

Aster Hospitals & Clinics GCC

Sunpreet Singh Notta

AVP – Contact Centre Voice Operations

RAK Bank

Dharmendra Mehta

Managing Director

Fynd

Jai Mulani

CEO

IBT

Ali Arif

Director Business Development

SmartGen AI

Adil Hasan

Director- Customer Experience

Teleperformance

Nancy Nabil

MENA Head of Customer Support

Yango

Hossam Amer

CEO & Co-founder

Novomind MEA

Dr. Nilay Ranjan Singh

CEO

SBI Dubai

Mai Momani

Head of Client Experience

Invest Bank

Dinesh Dua

Chief Customer Experience Officer

Luxury Real Estate Developer

Sachin Bhatia

Co-Founder & Chief Growth Officer

Exotel

Ladislau Batalha

CEO

International Customer Experience Institute (ICXI)

Haitham Rashed S. Qarqash

Head Section- government services

Department of Economic Development – Abu Dhabi

Imran Moinuddin

Senior Vice President Data & AI

VentureDive

Jonathan Campoli

Senior Director – CRM Delivery

Almosafer

Linoy Kidd

GBM MENAT CIO

HSBC

Biju Nair

Assistant Director – Customer Experience

Ejadah Asset Management Group

Tamer Elsabrouti

Customer Experience Director

Supercell Network

Series Speakers

Wael AbuRizq

Artificial Intelligence & Advanced Analytics Advisor

Department of Government Enablement

Sid Ahmed Benraouane

Advisor

Dubai Government

Khaled Lutfe

Chief Executive Officer

Via Medica International Healthcare

Dr. Nilay Ranjan Singh

CEO

SBI Dubai

Dr. Ahmad Mourad

Chief Information Officer

Transmed

Francis Arul

Chief Information Officer

Damac

George Yacoub

Chief Information Officer

Burjeel Holdings

Sri Lakshmi

Group Chief Information Officer

Switz Group

Dr. Umesh Moolchandani

Chief Information officer

Bin Dasmal Group

Vishal Kapil

Group Chief Information Officer

GMG

Nitin Bhandari

SVP & Head of Payit Digital Wallet

FAB Bank

Walid Hizaoui

Chief Transformation & Strategy Officer

Gargash Group

Stephen Rea

Chief Enterprise Excellence Officer

Chief Enterprise Excellence & Procurement Officer

Prof. Christian Farioli

Chief Marketing & Digital Officer

Jingle Pay

Amit Taneja

Chief Commercial Officer

Cleartrip MEA

Bart Pietruszka

Ex-Chief Data & Analytics Officer

HSBC

Abhinandan Shah

SVP – Head of Data Science

RAKBANK

Mamoun Alamouri

Regional VP – MEA

Uniphore

Akash Koul

Director – Growth, Analytics & Loyalty

Etisalat UAE

Nur Aitzhan

Director of AI

Bupa Arabia

Rishi Mathur

Sales Engineering Director

MicroStrategy

Sagarika Nayak

Director – Customer Success & VOC

GMG

Saif Alhassani

Head of Customer Happiness Department

Emirates Health Services

Jack Chan

UAE Country Manager

SleekFlow

Dr. Jassim Al Awadhi

Telecom expert and Researcher in AI implementation

Du

Holly Joint

Co-Founder

Women4Tech UAE