MENA CONVERSATIONAL AI SUMMIT 2022
Leveraging the power of conversational AI for improved customer experience
DAY 1 | 24th MAY 2022 – TUESDAY
9:00 – 10:00
REGISTRATION & WELCOME COFFEE
10:00 – 10:15
OPENING NOTE BY THE CHAIRPERSON
10:15 – 10:35
Conversational AI – Trends and Predictions for Future
- Demand for AI will grow: What trends we need to follow
- The emergence for master–bots
- The disillusionment of connected assistants
10:35 – 10:55
The AI-Powered Telco: Using Automation to Transform Telco Self-Services
- How a leading telco increases client & employee satisfaction with Conversational AI
- Why the Telecom industry needs conversational chatbots?
- How are Telcos automating their Self- Services?
10:55 -11:40
Panel Discussion: Creating Trustworthy, Responsible and Bias Free
Conversational AI
Conversational AI
- Guidelines for responsible conversational AI
- Is the future of AI is Intent?
- Ethical AI framework – Social and ethics in practice
11:40 – 12:10
NETWORKING BREAK
12:10 – 12:30
Elevating your customer experience with conversational channels.
- Redefining the old model vs new model of conversational channels
- Introducing conversational channels into business strategy
- How specific industries are leveraging the Omnichannel to drive ROI.
12:30- 13:15
Panel Discussion: Conversational Banking: A Proactive Approach To Customer Engagement
- Importance of designing a conversational banking experience
- How the new generation of consumers wants to engage with their banks
- “How can I help you?” – How Conversational AI is changing digital banking
13:15 – 13:35
Deliver Customer Delight with Conversational AI
- Conversational AI market today and its trends
- Using conversational AI to understand customer pain points
- Getting started with conversational AI for your business, harnessing its capabilities for CX, and measuring success
13:35 – 14:20
PANEL DISCUSSION | Conversational AI in Retail & Ecommerce
- How conversational commerce is redefining retail businesses
- Is Contactless Commerce is the new normal for today’s innovative retailers?
- How successful are AI chatbot solutions for retail business in current times?
14:20 – 14:30
Closing Remarks by The Chairperson and End of Day One
14:30 – 15:30
NETWORKING LUNCHEON
DAY 2 | 25th MAY 2022, WEDNESDAY
09:00 – 10:00
REGISTRATION & WELCOME COFFEE
10:00 – 10:05
OPENING NOTE BY THE CHAIRPERSON
10:05 – 10:25
Conversational AI in Medicine
- Use cases of how conversational AI can support patients and what expected benefits
- Technical background
- Challenges facing the use of AI in patient support – and what is the future outlook i.e., will AI replace doctors?
10:25 – 10:45
Ultimate Customer Experience: The power of AI in Customer Service
- Raising Customer Expectations with Millennials and Generation Z.
- Digitization & conversational-AI-centric customer service for the frictionless journey.
- Conversational Messaging: Why Customers Demand It and Why Businesses Need It.
10:45- 11:30
Panel Discussion| Conversational AI: The Next Wave of Customer and Employee Experience
- How can employee productivity be enhanced with AI-Powered personal assistants
- Automate repetitive tasks and save time, minimizing unproductive hours
- Leveraging AI-powered personal assistants for a better employee experience
11:30 -11:50
Addressing the Challenges in Multi- Functional Conversational AI And Future Dialogue
- How to train conversational agents?
- How to handle complex conversations?
- How to make digital voice assistants as mainstream?
11:50 – 12:20
NETWORKING BREAK
12:20 – 12:40
AI-Powered Virtual Assistant and The Future of Work
- Does the future belong to an amalgamation of Virtual Assistants with IoT
- Are Virtual Assistants becoming the new-age workforce?
- Will every employee own an AI Virtual Assistant in the Future
12:40 – 13: 25
Panel Discussion | The Future of Chatbots and Customer Service
- Why a chatbot is far more than a simple messaging service
- Impact of chatbots on cutting costs and improved CX during busiest times
- Sentiment analysis – providing human-like personalized customer service
13:25 – 13: 45
SMARTER CUSTOMER SERVICE WITH CALL DEFLECTION & AI-POWERED AUTOMATION
- How Chatbots can enhance a Call Deflection strategy
- IVR to Digital: Call Deflection in a Snap
- Call deflection beyond cost reduction and better customer experiences
13:45 – 14:05
Application of Conversational AI in Complex Operations
- AI as data watchdog: Sharp eye on inventory tracking
- Improving workflow between users: Making communication seamless
- Reducing quality issues and increasing customer satisfaction
14:05 – 14:25
Using AI and ML to Deliver Customer Service – Taking Your Customer Service to Next Leve
- Why invest in AI – Challenges and Opportunities
- Using AI and ML to help customers in making decisions
- Simplify task management with AI and ML
14:25 – 14:30
Closing Remarks by The Chairperson and End of Day Two
14:30 – 15:30
NETWORKING LUNCHEON