Schedule

MENA CONVERSATIONAL AI SUMMIT 2022

9:00 – 10:00
REGISTRATION & WELCOME COFFEE

10:00 – 10:15
OPENING NOTE BY THE CHAIRPERSON

10:15 – 10:35
Conversational AI – Trends and Predictions for Future
  • Demand for AI will grow: What trends we need to follow
  • The emergence for master–bots
  • The disillusionment of connected assistants

10:35 – 10:55
The AI-Powered Telco: Using Automation to Transform Telco Self-Services
  • How a leading telco increases client & employee satisfaction with Conversational AI
  • Why the Telecom industry needs conversational chatbots?
  • How are Telcos automating their Self- Services?

10:55 -11:40
Panel Discussion: Creating Trustworthy, Responsible and Bias Free
Conversational AI
  • Guidelines for responsible conversational AI
  • Is the future of AI is Intent?
  • Ethical AI framework – Social and ethics in practice

 
11:40 – 12:10
NETWORKING BREAK
 

12:10 – 12:30
Elevating your customer experience with conversational channels.
  • Redefining the old model vs new model of conversational channels
  • Introducing conversational channels into business strategy
  • How specific industries are leveraging the Omnichannel to drive ROI.

12:30- 13:15
Panel Discussion: Conversational Banking: A Proactive Approach To Customer Engagement
  • Importance of designing a conversational banking experience
  • How the new generation of consumers wants to engage with their banks
  • “How can I help you?” – How Conversational AI is changing digital banking

13:15 – 13:35
Deliver Customer Delight with Conversational AI
  • Conversational AI market today and its trends
  • Using conversational AI to understand customer pain points
  • Getting started with conversational AI for your business, harnessing its capabilities for CX, and measuring success

13:35 – 14:20
PANEL DISCUSSION | Conversational AI in Retail & Ecommerce
  • How conversational commerce is redefining retail businesses
  • Is Contactless Commerce is the new normal for today’s innovative retailers?
  • How successful are AI chatbot solutions for retail business in current times?

14:20 – 14:30
Closing Remarks by The Chairperson and End of Day One

14:30 – 15:30
NETWORKING LUNCHEON
09:00 – 10:00
REGISTRATION & WELCOME COFFEE

10:00 – 10:05
OPENING NOTE BY THE CHAIRPERSON

10:05 – 10:25
Conversational AI in Medicine
  • Use cases of how conversational AI can support patients and what expected benefits
  • Technical background
  • Challenges facing the use of AI in patient support – and what is the future outlook i.e., will AI replace doctors?

10:25 – 10:45
Ultimate Customer Experience: The power of AI in Customer Service
  • Raising Customer Expectations with Millennials and Generation Z.
  • Digitization & conversational-AI-centric customer service for the frictionless journey.
  • Conversational Messaging: Why Customers Demand It and Why Businesses Need It.

10:45- 11:30
Panel Discussion| Conversational AI: The Next Wave of Customer and Employee Experience
  • How can employee productivity be enhanced with AI-Powered personal assistants
  • Automate repetitive tasks and save time, minimizing unproductive hours
  • Leveraging AI-powered personal assistants for a better employee experience

11:30 -11:50
Addressing the Challenges in Multi- Functional Conversational AI And Future Dialogue
  • How to train conversational agents?
  • How to handle complex conversations?
  • How to make digital voice assistants as mainstream?

11:50 – 12:20
NETWORKING BREAK

12:20 – 12:40
AI-Powered Virtual Assistant and The Future of Work
  • Does the future belong to an amalgamation of Virtual Assistants with IoT
  • Are Virtual Assistants becoming the new-age workforce?
  • Will every employee own an AI Virtual Assistant in the Future

12:40 – 13: 25
Panel Discussion | The Future of Chatbots and Customer Service
  • Why a chatbot is far more than a simple messaging service
  •  Impact of chatbots on cutting costs and improved CX during busiest times
  • Sentiment analysis – providing human-like personalized customer service

13:25 – 13: 45
SMARTER CUSTOMER SERVICE WITH CALL DEFLECTION & AI-POWERED AUTOMATION
  • How Chatbots can enhance a Call Deflection strategy
  • IVR to Digital: Call Deflection in a Snap
  • Call deflection beyond cost reduction and better customer experiences

13:45 – 14:05
Application of Conversational AI in Complex Operations
  • AI as data watchdog: Sharp eye on inventory tracking
  • Improving workflow between users: Making communication seamless
  •  Reducing quality issues and increasing customer satisfaction

14:05 – 14:25
Using AI and ML to Deliver Customer Service – Taking Your Customer Service to Next Leve
  • Why invest in AI – Challenges and Opportunities
  • Using AI and ML to help customers in making decisions
  • Simplify task management with AI and ML

14:25 – 14:30
Closing Remarks by The Chairperson and End of Day Two

14:30 – 15:30
NETWORKING LUNCHEON