Event Schedule

Time

Events

REGISTRATION AND WELCOME COFFEE

OPENING NOTE BY THE CHAIRPERSON

WELCOME REMARK BY DIAMOND, PLATINUM & TITANIUM SPONSOR

RESPONSIBLE AI: AN ISO APPROACH TO MANAGING RISK AND TRUSTWORTHINESS IN IMPLEMENTING AI PROJECTS

  • ISO approach standardizes managing risk and ensuring trust in AI projects
  • Responsible AI requires ethical alignment, transparency, and accountability
  • Continuous monitoring and improvement are essential for maintaining trustworthy AI

EXECUTING FLUENT INTERACTIONS EFFORTLESSLY FOR AN EXCEPTIONAL CUSTOMER EXPERIENCE

  • Conversational AI at Enterprise scale
  • Democratize Conversational AI to execute with speed and accuracy
  • Orchestrate and leverage applications for fluid interaction management

FIRESIDE CHAT: REVOLUTIONIZING METAVERSE WITH CONVERSATIONAL AI & BLOCKCHAIN

  • Conversational AI is a necessity for the third world communications
  • How blockchain development applications are recreating the metaverse
  • What is WEB 3.0? What to expect from Web3.0

ENTERPRISE CONVERSATIONAL AI STRATEGY & ROLE OF GENERATIVE AI (OPENAI/CHATGPT)

  • Leveraging Enterprise Conversational AI for Large Organizations
  • Crafting an Enterprise-wide Digital Transformation Strategy (using contact reduction, deflection, automation, and assistance strategies)
  • How can organizations leverage Conversational AI + ChatGPT (Generative AI) for an enhanced customer experience.

CONVERSATIONAL AI MEETS GENERATIVE AI: A NEW ERA OF HUMAN-LIKE INTERACTION

  • The evolution of messaging to the present day
  • How will generative AI enhance customers' engagement?
  • The immediate opportunities this new technology presents

PANEL DISCUSSION: CONVERSATIONAL AI OF TODAY - CREATING A SEAMLESS BANKING EXPERIENCE FOR A BETTER TOMORROW

  • What is the future of Conversational banking
  • How does Conversational AI provide a hyper-personalized experience
  • AI-powered chatbots providing a real-time customer analytics

NETWORKING & COFFEE BREAK

DELIGHTING CUSTOMERS WITH SMARTER CONVERSATIONS

  • How can companies drive smarter conversations by engaging with customers on channels they prefer?
  • Automating intelligent support with chatbots to drive smarter conversations
  • Running personalized customer journeys & growing business without increasing costs

PANEL DISCUSSION: THE NEXT GEN AI - TRENDS TRANFORMATION AND OPPORTUNITIES

  • What is the conversational AI market today and what are the current trends?
  • Leveraging AI powered personal assistants for a better employee experience.
  • Business process innovation with Conversational AI.

CREATING IMMERSIVE CONVERSATIONS WITH AUGMENTED REALITY, VOICE & VIRTUAL REALITY

  • Does the future belong to the amalgamation of virtual assistants with IoT?
  • Augmented Reality provides a personalized experience to customers.
  • Voice AI has become an integral part of conversations & contact centers.

PANEL DISCUSSION: CONVERSATIONAL COMMERCE – REINVENTING INTERACTIONS IN RETAIL & E-COMMERCE

  • Virtual shopping assistants are made easy & automated to enhance the experience
  • How Conversational AI bridges the gap for retail customers
  • End-to-end buying & selling experience automated with AI on E-commerce platforms

CLOSING REMARKS BY THE MC & END OF DAY ONE

NETWORKING LUNCHEON

Time

Events

REGISTRATION & WELCOME COFFEE

OPENING NOTE BY THE MC

AI & PREDICTIVE DATA ANALYTICS – ONE STEP AHEAD OF THE CUSTOMER

  • Achieving data insights that reduce costs with Business Intelligence & APIs
  • Understanding customers’ intent & behavior with AI and interacting efficiently
  • Why is the future of BI conversational intelligence

AI-DRIVEN CUSTOMER ENGAGEMENT: ANTICIPATORY INSIGHTS, AR, VOICE & VR FOR IMMERSIVE EXPERIENCES

  • AI-driven insights predict customer needs and personalize experiences
  • AR, voice, and VR create immersive experiences that engage customers
  • AI and immersive technologies create next-gen experiences and drive customer loyalty

FIRESIDE CHAT: TELCO TOMORROW – EFFECTIVE COMMUNICATIONS WITH INNOVATIVE CONVERSATIONAL AI

  • Creating engaging experiences with omnichannel for a seamless service
  • Smooth customer onboarding & quick customer query resolution with AI-powered chatbots
  • Transforming the customer experience with voice & digital innovations

UNINTERRUPTED CONVERSATIONS WITH API’s & CRM INTEGRATIONS

  • Utilizing conversational AI technology to enhance customer engagement by providing quick and efficient responses to their queries, complaints, and feedback
  • Leveraging data integration tools to collect and analyze customer data to offer personalized services, recommendations, and promotions to enhance customer loyalty
  • Adopting AI-powered CRM platforms to automate routine tasks, improve data accuracy, and optimize resource allocation

PANEL DISCUSSION: HOW CONVERSATIONAL AI IS TRANSFORMING THE HEALTHCARE INDUSTRY

  • How can conversational AI support patients & what are the benefits
  • Challenges facing the use of AI in patient support what is the future outlook
  • How can MedTech & Conversational AI work together to enhance the healthcare experience

NETWORKING COFEE BREAK

PANEL DISCUSSION: THE FUTURE OF CUSTOMER EXPERIENCE WITH CONVERSATIONAL AI & CHATBOTS

  • AI-powered virtual assistant & the future of work
  • Redefining OLD vs NEW models of conversational AI
  • Sentiment Analysis – Providing a human-like personalized customer service

BUILDING A NEW TRAVEL CULTURE - TRENDS IN CUSTOMER EXPERIENCE

  • How did Travel & tourism flourish and heighten revenue & GDP post covid
  • Why is customer experience essential & how is technology revolutionizing CX
  • What is the future blueprint for customer experience & technology

AI INNOVATIONS IN REAL ESTATE - THE REAL CONVERSATIONAL INTELLIGENCE

  • Conversational AI enhances and expedites the buying and selling experiences of the properties.
  • Automated bots and contact centers providing 24/7 customer support and availability.
  • AR and VR AI Solutions can now arrange a mixed reality appointment without visiting the property

PANEL DISCUSSION - REIMAGINING TRAVEL & TOURISM WITH CONVERSATIONAL AI

  • Creating a user-friendly platform with API integrations
  • 24x7 personalized services & availability of the AI-powered bots helps customers to ensure a happy journey
  • Higher business opportunities with higher business intelligence & automation

CLOSING REMARKS BY THE CHAIRPERSON AND END OF SUMMIT PROGRAM

NETWORKING LUNCHEON