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Schedule
DAY 1 | 14th MARCH 2023, TUESDAY
DAY 2 | 15th MARCH 2023, WEDNESDAY
Time
Events
08:00 - 09:00
REGISTRATION & WELCOME COFFEE
09:00 - 09:10
OPENING NOTE BY THE CHAIRPERSON
09:10 - 09:30
THE FUTURE OF CONVERSATIONAL AI – GOVERNMENT’S FUTURISTIC AI BLUEPRINT
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What is the future of conversational AI in the Middle East?
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The role of AI and applications of conversational AI in the region
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How does the government empower enterprises for a better AI adoption
09:30 - 09:50
HUMANS & AI 24x7 – ADVANCED CUSTOMER SERVICE WITH ADVANCED CONTACT CENTERS
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Enhancing productivity with robots, AI & minimal human intervention
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How do effective call, agent & customer analytics helps an enterprise to serve better
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Why is building an AI-powered intelligent contact center a necessity
09:50 - 10:20
FIRESIDE CHAT: REVOLUTIONIZING METAVERSE WITH CONVERSATIONAL AI & BLOCKCHAIN
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Conversational AI is a necessity for the third world communications
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How blockchain development applications are recreating the metaverse
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What is WEB 3.0? What to expect from Web3.0
10:20 - 10:40
OMNICHANNEL AI – MULTIPLE TOUCHPOINTS FOR A BETTER CUSTOMER EXPERIENCE
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How do API integrations help omnichannel communicate better
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Why are customer-centric omnichannel applications a necessity for a seamless experience.
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How omnichannel delivers an equal experience with multiple touchpoints
10:40 - 11:30
PANEL DISCUSSION: CONVERSATIONAL AI OF TODAY - CREATING A SEAMLESS BANKING EXPERIENCE FOR A BETTER TOMORROW
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What is the future of Conversational banking
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How does Conversational AI provide a hyper-personalized experience
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AI-powered chatbots providing a real-time customer analytics
11:30 - 12:00
NETWORKING BREAK
12:00 - 12:20
OPTIMIZING INTELLIGENCE & AUTOMATION: CREATING AN AUTOMATED CUSTOMER EXPERIENCE
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Automation allows personalized Customer experience
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RPA + AI-Powered Chatbots integration, delegating conversations to chatbots
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Innovating Customer service with OCR, Voice Chatbots & RPA
12:20 - 13:10
PANEL DISCUSSION: THE NEXT GEN AI - TRENDS TRANFORMATION AND OPPORTUNITIES
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What is the conversational AI market today and what are the current trends?
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Leveraging AI powered personal Assistant for a better employee experience.
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Business process innovation with Conversational AI.
13:10 - 13:30
CREATING IMMERSIVE CONVERSATIONS WITH AUGMENTED REALITY, VOICE & VIRTUAL REALITY
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Does the future belong to the amalgamation of virtual assistants with IoT?
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Augmented Reality provides a personalized experience to customers
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Voice AI has become an integral part of conversations & contact centers
13:30 - 13:50
THE EVERY DAY AI - RESHAPING SOCIAL MEDIA CONVERSATIONS WITH CONVERSATIONAL AI
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WhatsApp conversation is the best way to interact in today’s digital world
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Increased accessibility with social media engagement
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Emojis, Images & behavioral analytics are an eminent part of social media AI
13:50 - 14:40
PANEL DISCUSSION: CONVERSATIONAL COMMERCE – REINVENTING INTERACTIONS IN RETAIL & E-COMMERCE
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Virtual shopping assistants are made easy & automated to enhance the experience
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How Conversational AI Bridges the Gap for Retail Customers
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End-to-end buying & selling experience automated with AI on E-Commerce Platforms
14:40 - 15:00
CONVERSATIONAL ANALYTICS & NLP – THE NEW LANGUAGE FOR THE NEXT-GEN
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Reducing costs with AI & NLP powered automation
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How are voice bots the most effective next-gen customer engagement medium
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Conversational Analytics provides a unified experience in different channels
15:00 - 15:05
CLOSING REMARKS BY THE CHAIRPERSON AND END OF DAY ONE
15:05 - 16:05
NETWORKING LUNCHEON
Time
Events
08:00 - 09:00
REGISTRATION & WELCOME COFFEE
09:00 - 09:10
OPENING NOTE BY THE CHAIRPERSON
09:10 - 09:30
AI INNOVATIONS IN REAL ESTATE - THE REAL CONVERSATIONAL INTELLIGENCE
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Conversational AI enhances and expedites the buying and selling experiences of the properties.
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Automated bots and contact centers providing 24/7 customer support and availability.
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AR and VR AI Solutions can now arrange a mixed reality appointment without visiting the property
09:30 - 09:50
AI & PREDICTIVE DATA ANALYTICS – ONE STEP AHEAD OF THE CUSTOMER
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Achieving data insights that reduce costs with Business Intelligence & APIs
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Understanding customers’ intent & behavior with AI and interacting efficiently
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Why is the future of BI conversational intelligence
09:50- 10:20
FIRESIDE CHAT: TELCO TOMORROW – EFFECTIVE COMMUNICATIONS WITH INNOVATIVE CONVERSATIONAL AI
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Creating engaging experiences with omnichannel for a seamless service
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Smooth customer onboarding & quick customer query resolution with AI-powered chatbots
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Transforming the customer experience with voice & digital innovations
10:20 - 10:40
UNINTERRUPTED CONVERSATIONS WITH API’s & CRM INTEGRATIONS
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Increasing Customer retention and revenue with efficient API integrations
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API integrations & achieve compliance, Security & quality of interactions
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AI-Powered CRM platforms & data integrations in conversational AI
10:40 - 11:30
PANEL DISCUSSION: HOW CONVERSATIONAL AI IS TRANSFORMING THE HEALTHCARE INDUSTRY
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How can conversational AI support patients & what are the benefits
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Challenges facing the use of AI in patient support what is the future outlook
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How can MedTech & Conversational AI work together to enhance the healthcare experience
11:30 - 12:00
NETWORKING BREAK
12:00 - 12:20
TRANSFORMATION OF AI – A MULTICHANNEL APPROACH!
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How do chatbots make a multichannel strategy possible
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Continuous customer journey the main intent of a conversational bot
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Know your customer better with multichannel data analytics
12:20 - 13:10
PANEL DISCUSSION: THE FUTURE OF CUSTOMER EXPERIENCE WITH CONVERSATIONAL AI & CHATBOTS
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AI-powered virtual assistant & the future of work
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Redefining OLD vs NEW models of conversational AI
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Sentiment Analysis – Providing a human-like personalized customer service
13:10 - 13:30
IMPACT OF CONVERSATIONAL AI ON EFFECTIVE KYC & CUSTOMER ONBOARDING
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Reducing customer onboarding time with automated KYC
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Advanced KYC & AI innovations result in an effective AML strategy
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Ensuring A seamless customer journey from inquiry – transaction – after-sales services
13:30 - 13:50
HOW IS CLOUD CONVERSATIONAL AI RECREATING THE BOT COMMUNICATIONS
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Enhancing a secure & data-driven customer journey with cloud-based conversational AI
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How is Cloud AI a perfect one-stop solution for powerful customer engagement, analytics & contact center management
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Ensuring Seamless experiences across devices & platforms
13:50 - 14:40
PANEL DISCUSSION - REIMAGINING TRAVEL & TOURISM WITH CONVERSATIONAL AI
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Creating a user-friendly platform with API integrations
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24x7 personalized services & availability of the AI-powered bots helps customers to ensure a happy journey
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Higher business opportunities with higher business intelligence & automation
14:40 - 15:00
AI & ML NEXT – THE ROLE OF AI-POWERED AUTOMATION FOR AN ELEVATED EMPLOYEE EXPERIENCE
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How can employees’ productivity be enhanced with Ai powered personal assistants
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Leveraging ML to Automate repetitive tasks, save time & minimize unproductive hours
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Data analytics and sentiment tracking of the employees for boosting productivity
15:00 - 15:05
CLOSING REMARKS BY THE CHAIRPERSON AND END OF SUMMIT PROGRAM
15:05 - 16:05
NETWORKING LUNCHEON