Event Schedule

Time

Events

  • 08:00 - 09:00

REGISTRATION & WELCOME COFFEE

  • 09:00 - 09:10

OPENING NOTE BY THE CHAIRPERSON

  • 09:10 - 09:30

THE FUTURE OF CONVERSATIONAL AI – GOVERNMENT’S FUTURISTIC AI BLUEPRINT

  • ➡

    What is the future of conversational AI in the Middle East?

  • ➡

    The role of AI and applications of conversational AI in the region

  • ➡

    How does the government empower enterprises for a better AI adoption
  • 09:30 - 09:50

HUMANS & AI 24x7 – ADVANCED CUSTOMER SERVICE WITH ADVANCED CONTACT CENTERS

  • ➡

    Enhancing productivity with robots, AI & minimal human intervention

  • ➡

    How do effective call, agent & customer analytics helps an enterprise to serve better

  • ➡

    Why is building an AI-powered intelligent contact center a necessity
  • 09:50 - 10:20

FIRESIDE CHAT: REVOLUTIONIZING METAVERSE WITH CONVERSATIONAL AI & BLOCKCHAIN

  • ➡

    Conversational AI is a necessity for the third world communications

  • ➡

    How blockchain development applications are recreating the metaverse

  • ➡

    What is WEB 3.0? What to expect from Web3.0
  • 10:20 - 10:40

OMNICHANNEL AI – MULTIPLE TOUCHPOINTS FOR A BETTER CUSTOMER EXPERIENCE

  • ➡

    How do API integrations help omnichannel communicate better

  • ➡

    Why are customer-centric omnichannel applications a necessity for a seamless experience.

  • ➡

    How omnichannel delivers an equal experience with multiple touchpoints
  • 10:40 - 11:30

PANEL DISCUSSION: CONVERSATIONAL AI OF TODAY - CREATING A SEAMLESS BANKING EXPERIENCE FOR A BETTER TOMORROW

  • ➡

    What is the future of Conversational banking

  • ➡

    How does Conversational AI provide a hyper-personalized experience

  • ➡

    AI-powered chatbots providing a real-time customer analytics
  • 11:30 - 12:00

NETWORKING BREAK

  • 12:00 - 12:20

OPTIMIZING INTELLIGENCE & AUTOMATION: CREATING AN AUTOMATED CUSTOMER EXPERIENCE

  • ➡

    Automation allows personalized Customer experience

  • ➡

    RPA + AI-Powered Chatbots integration, delegating conversations to chatbots

  • ➡

    Innovating Customer service with OCR, Voice Chatbots & RPA
  • 12:20 - 13:10

PANEL DISCUSSION: THE NEXT GEN AI - TRENDS TRANFORMATION AND OPPORTUNITIES

  • ➡

    What is the conversational AI market today and what are the current trends?

  • ➡

    Leveraging AI powered personal Assistant for a better employee experience.

  • ➡

    Business process innovation with Conversational AI.
  • 13:10 - 13:30

CREATING IMMERSIVE CONVERSATIONS WITH AUGMENTED REALITY, VOICE & VIRTUAL REALITY

  • ➡

    Does the future belong to the amalgamation of virtual assistants with IoT?

  • ➡

    Augmented Reality provides a personalized experience to customers

  • ➡

    Voice AI has become an integral part of conversations & contact centers
  • 13:30 - 13:50

THE EVERY DAY AI - RESHAPING SOCIAL MEDIA CONVERSATIONS WITH CONVERSATIONAL AI

  • ➡

    WhatsApp conversation is the best way to interact in today’s digital world

  • ➡

    Increased accessibility with social media engagement

  • ➡

    Emojis, Images & behavioral analytics are an eminent part of social media AI
  • 13:50 - 14:40

PANEL DISCUSSION: CONVERSATIONAL COMMERCE – REINVENTING INTERACTIONS IN RETAIL & E-COMMERCE

  • ➡

    Virtual shopping assistants are made easy & automated to enhance the experience

  • ➡

    How Conversational AI Bridges the Gap for Retail Customers

  • ➡

    End-to-end buying & selling experience automated with AI on E-Commerce Platforms
  • 14:40 - 15:00

CONVERSATIONAL ANALYTICS & NLP – THE NEW LANGUAGE FOR THE NEXT-GEN

  • ➡

    Reducing costs with AI & NLP powered automation

  • ➡

    How are voice bots the most effective next-gen customer engagement medium

  • ➡

    Conversational Analytics provides a unified experience in different channels
  • 15:00 - 15:05

CLOSING REMARKS BY THE CHAIRPERSON AND END OF DAY ONE

  • 15:05 - 16:05

NETWORKING LUNCHEON

Time

Events

  • 08:00 - 09:00

REGISTRATION & WELCOME COFFEE

  • 09:00 - 09:10

OPENING NOTE BY THE CHAIRPERSON

  • 09:10 - 09:30

AI INNOVATIONS IN REAL ESTATE - THE REAL CONVERSATIONAL INTELLIGENCE

  • ➡

    Conversational AI enhances and expedites the buying and selling experiences of the properties.

  • ➡

    Automated bots and contact centers providing 24/7 customer support and availability.

  • ➡

    AR and VR AI Solutions can now arrange a mixed reality appointment without visiting the property
  • 09:30 - 09:50

AI & PREDICTIVE DATA ANALYTICS – ONE STEP AHEAD OF THE CUSTOMER

  • ➡

    Achieving data insights that reduce costs with Business Intelligence & APIs

  • ➡

    Understanding customers’ intent & behavior with AI and interacting efficiently

  • ➡

    Why is the future of BI conversational intelligence
  • 09:50- 10:20

FIRESIDE CHAT: TELCO TOMORROW – EFFECTIVE COMMUNICATIONS WITH INNOVATIVE CONVERSATIONAL AI

  • ➡

    Creating engaging experiences with omnichannel for a seamless service

  • ➡

    Smooth customer onboarding & quick customer query resolution with AI-powered chatbots

  • ➡

    Transforming the customer experience with voice & digital innovations
  • 10:20 - 10:40

UNINTERRUPTED CONVERSATIONS WITH API’s & CRM INTEGRATIONS

  • ➡

    Increasing Customer retention and revenue with efficient API integrations

  • ➡

    API integrations & achieve compliance, Security & quality of interactions

  • ➡

    AI-Powered CRM platforms & data integrations in conversational AI
  • 10:40 - 11:30

PANEL DISCUSSION: HOW CONVERSATIONAL AI IS TRANSFORMING THE HEALTHCARE INDUSTRY

  • ➡

    How can conversational AI support patients & what are the benefits

  • ➡

    Challenges facing the use of AI in patient support what is the future outlook

  • ➡

    How can MedTech & Conversational AI work together to enhance the healthcare experience
  • 11:30 - 12:00

NETWORKING BREAK

  • 12:00 - 12:20

TRANSFORMATION OF AI – A MULTICHANNEL APPROACH!

  • ➡

    How do chatbots make a multichannel strategy possible

  • ➡

    Continuous customer journey the main intent of a conversational bot

  • ➡

    Know your customer better with multichannel data analytics
  • 12:20 - 13:10

PANEL DISCUSSION: THE FUTURE OF CUSTOMER EXPERIENCE WITH CONVERSATIONAL AI & CHATBOTS

  • ➡

    AI-powered virtual assistant & the future of work

  • ➡

    Redefining OLD vs NEW models of conversational AI

  • ➡

    Sentiment Analysis – Providing a human-like personalized customer service
  • 13:10 - 13:30

IMPACT OF CONVERSATIONAL AI ON EFFECTIVE KYC & CUSTOMER ONBOARDING

  • ➡

    Reducing customer onboarding time with automated KYC

  • ➡

    Advanced KYC & AI innovations result in an effective AML strategy

  • ➡

    Ensuring A seamless customer journey from inquiry – transaction – after-sales services
  • 13:30 - 13:50

HOW IS CLOUD CONVERSATIONAL AI RECREATING THE BOT COMMUNICATIONS

  • ➡

    Enhancing a secure & data-driven customer journey with cloud-based conversational AI

  • ➡

    How is Cloud AI a perfect one-stop solution for powerful customer engagement, analytics & contact center management

  • ➡

    Ensuring Seamless experiences across devices & platforms
  • 13:50 - 14:40

PANEL DISCUSSION - REIMAGINING TRAVEL & TOURISM WITH CONVERSATIONAL AI

  • ➡

    Creating a user-friendly platform with API integrations

  • ➡

    24x7 personalized services & availability of the AI-powered bots helps customers to ensure a happy journey

  • ➡

    Higher business opportunities with higher business intelligence & automation
  • 14:40 - 15:00

AI & ML NEXT – THE ROLE OF AI-POWERED AUTOMATION FOR AN ELEVATED EMPLOYEE EXPERIENCE

  • ➡

    How can employees’ productivity be enhanced with Ai powered personal assistants

  • ➡

    Leveraging ML to Automate repetitive tasks, save time & minimize unproductive hours

  • ➡

    Data analytics and sentiment tracking of the employees for boosting productivity
  • 15:00 - 15:05

CLOSING REMARKS BY THE CHAIRPERSON AND END OF SUMMIT PROGRAM

  • 15:05 - 16:05

NETWORKING LUNCHEON