Transforming the customer experience with voice & digital innovations
Verve Management(Moderator)
Jassim Al Awadhi, Telecom expert and AI researcher, Leading Telecom Company
Rob Beswick, Managing Director, Virgin Mobile
10:20 - 10:40
UNINTERRUPTED CONVERSATIONS WITH API’s & CRM INTEGRATIONS
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Utilizing conversational AI technology to enhance customer engagement by providing quick and efficient responses to their queries, complaints, and feedback
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Leveraging data integration tools to collect and analyze customer data to offer personalized services, recommendations, and promotions to enhance customer loyalty
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Adopting AI-powered CRM platforms to automate routine tasks, improve data accuracy, and optimize resource allocation
Achilles Manolopoulos, Customer Experience and Digital Transformation, Leading Fintech in the Middle East
10:40 - 11:20
PANEL DISCUSSION: HOW CONVERSATIONAL AI IS TRANSFORMING THE HEALTHCARE
INDUSTRY
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How can conversational AI support patients & what are the benefits
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Challenges facing the use of AI in patient support what is the future outlook
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How can MedTech & Conversational AI work together to enhance the healthcare experience
Kowshik Bhattacharjee, Head of service excellence, Medcare Hospitals - Moderator
Pradeep Kumar, Head – Service Excellence & Customer Experience, Aster DM Healthcare
Dr. Heba M. Mamdouh Mohammed, Research Specialist, Dubai Health Authority
Nader Abu Yaghi, SVP Business Development, TruDoc Healthcare
11:20 - 11:50
NETWORKING COFEE BREAK
11:50 - 12:30
PANEL DISCUSSION: THE FUTURE OF CUSTOMER EXPERIENCE WITH CONVERSATIONAL
AI & CHATBOTS
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AI-powered virtual assistant & the future of work
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Redefining OLD vs NEW models of conversational AI
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Sentiment Analysis – Providing a human-like personalized customer service
Kartik Bhatt, Group Head: E Commerce & Omnichannel Integration (F21, AHQ, COG, Chillout), Sharaf Retail - Moderator
Wa'el AbuRizq, AI & Advanced analytics advisor, ADDA
Ahmed Khbeer, Managing Partner & Group CEO, Tafaseel
Henrik Eriksson, Technical Director - EMEA, Amelia
Amit Varma, Group Chief Platform Officer, Emirates NBD
12:30-12:50
BUILDING A NEW TRAVEL CULTURE - TRENDS IN CUSTOMER EXPERIENCE
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How did Travel & tourism flourish and heighten revenue & GDP post covid
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Why is customer experience essential & how is technology revolutionizing CX
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What is the future blueprint for customer experience & technology
Naseer Khan, Executive Director, Nirvana Holding - Travel & Tourism
12:50-13:10
AI INNOVATIONS IN REAL ESTATE - THE REAL CONVERSATIONAL INTELLIGENCE
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Conversational AI enhances and expedites the buying and selling experiences of the properties.
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Automated bots and contact centers providing 24/7 customer support and availability.
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AR and VR AI Solutions can now arrange a mixed reality appointment without visiting the property
Hany Sayed, Group CIO, D&B Properties
13:10-13:50
PANEL DISCUSSION - REIMAGINING TRAVEL & TOURISM WITH CONVERSATIONAL AI
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Creating a user-friendly platform with API integrations
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24x7 personalized services & availability of the AI-powered bots helps customers to ensure a happy journey
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Higher business opportunities with higher business intelligence & automation
Verve Management (Moderator)
Huda Manin Al Hadhrami, Head of Customer Experience, Mwasalat
Raghav Kumaria, VP - Head of Digital Transformation, IGT Solutions
Naseer Khan, Executive Director, Nirvana Holding - Travel & Tourism
Shriram Srinivasan, Head of Digital, Alamar Foods Company
13:50-13:55
CLOSING REMARKS BY THE CHAIRPERSON AND END OF SUMMIT PROGRAM