Event Schedule

Time

Events

  • 08:00 - 09:00

REGISTRATION & WELCOME COFFEE

  • 09:00 - 09:05

OPENING NOTE BY THE CHAIRPERSON

  • 11:00am - 12:30am

THE FUTURE OF CONVERSATIONAL AI – GOVERNMENT’S FUTURISTIC AI BLUEPRINT

  • What is the future of conversational AI in the Middle East?
  • The role of AI and applications of conversational AI in the region
  • How does the government empower enterprises for a better AI adoption
  • 09:25 - 09:45

HUMANS & AI 24x7 – ADVANCED CUSTOMER SERVICE WITH ADVANCED CONTACT CENTERS

  • Enhancing productivity with robots, AI & minimal human intervention
  • How do effective call, agent & customer analytics helps an enterprise to serve better
  • Why is building an AI-powered intelligent contact center a necessity
  • 09:45 - 10:15

FIRESIDE CHAT: REVOLUTIONIZING METAVERSE WITH CONVERSATIONAL AI & BLOCKCHAIN

  • Conversational AI is a necessity for the third world communications
  • How blockchain development applications are recreating the metaverse
  • What is WEB 3.0? What to expect from Web3.0
  • 10:15 - 10:35

OMNICHANNEL AI – MULTIPLE TOUCHPOINTS FOR A BETTER CUSTOMER EXPERIENCE

  • How do API integrations help omnichannel communicate better
  • Why are customer-centric omnichannel applications a necessity for a seamless experience.
  • How omnichannel delivers an equal experience with multiple touchpoints
  • 10:35 - 11:15

PANEL DISCUSSION: CONVERSATIONAL AI OF TODAY - CREATING A SEAMLESS BANKING EXPERIENCE FOR A BETTER TOMORROW

  • What is the future of Conversational banking
  • How does Conversational AI provide a hyper-personalized experience
  • AI-powered chatbots providing a real-time customer analytics
  • 11:15 - 11:45

NETWORKING BREAK

  • 11:45 - 12:05

OPTIMIZING INTELLIGENCE & AUTOMATION: CREATING AN AUTOMATED CUSTOMER EXPERIENCE

  • Automation allows personalized Customer experience
  • RPA + AI-Powered Chatbots integration, delegating conversations to chatbots
  • Innovating Customer service with OCR, Voice Chatbots & RPA
  • 12:05 - 12:45

PANEL DISCUSSION: CONTACT CENTERS - THE INNOVATION HUB FOR AN ENHANCED EXPERIENCE

  • How is Multichannel AI being a necessity for the consumer of today & tomorrow
  • Why is Voice AI trending? How is it more efficient & effective?
  • The impact of cloud-based AI on contact centers - what comes Next?
  • 12:45 - 13:05

CREATING IMMERSIVE CONVERSATIONS WITH AUGMENTED REALITY, VOICE & VIRTUAL REALITY

  • Does the future belong to the amalgamation of virtual assistants with IoT?
  • Augmented Reality provides a personalized experience to customers
  • Voice AI has become an integral part of conversations & contact centers
  • 13:05 - 13:25

THE EVERY DAY AI - RESHAPING SOCIAL MEDIA CONVERSATIONS WITH CONVERSATIONAL AI

  • WhatsApp conversation is the best way to interact in today’s digital world
  • Increased accessibility with social media engagement
  • Emojis, Images & behavioral analytics are an eminent part of social media AI
  • 13:25 - 14:05

PANEL DISCUSSION: CONVERSATIONAL COMMERCE – REINVENTING INTERACTIONS IN RETAIL & E-COMMERCE

  • Virtual shopping assistants are made easy & automated to enhance the experience
  • How Conversational AI Bridges the Gap for Retail Customers
  • End-to-end buying & selling experience automated with AI on E-Commerce Platforms
  • 14:05 - 14:25

CONVERSATIONAL ANALYTICS & NLP – THE NEW LANGUAGE FOR THE NEXT-GEN

  • Reducing costs with AI & NLP powered automation
  • How are voice bots the most effective next-gen customer engagement medium
  • Conversational Analytics provides a unified experience in different channels
  • 14:25 - 14:30

CLOSING REMARKS BY THE CHAIRPERSON AND END OF DAY ONE

  • 14:30 - 15:30

NETWORKING LUNCHEON

Time

Events

  • 08:00 - 09:00

REGISTRATION & WELCOME COFFEE

  • 09:00 - 09:05

OPENING NOTE BY THE CHAIRPERSON

  • 09:05 - 09:25

AI & ML NEXT – THE ROLE OF AI-POWERED AUTOMATION FOR AN ELEVATED EMPLOYEE EXPERIENCE

  • How can employees’ productivity be enhanced with Ai powered personal assistants
  • Leveraging ML to Automate repetitive tasks, save time & minimize unproductive hours
  • Data analytics and sentiment tracking of the employees for boosting productivity
  • 09:45 - 10:15

FIRESIDE CHAT: TELCO TOMORROW – EFFECTIVE COMMUNICATIONS WITH INNOVATIVE CONVERSATIONAL AI

  • Creating engaging experiences with omnichannel for a seamless service
  • Smooth customer onboarding & quick customer query resolution with AI-powered chatbots
  • Transforming the customer experience with voice & digital innovations
  • 10:15 - 10:35

UNINTERRUPTED CONVERSATIONS WITH API’s & CRM INTEGRATIONS

  • Increasing Customer retention and revenue with efficient API integrations
  • API integrations & achieve compliance, Security & quality of interactions
  • AI-Powered CRM platforms & data integrations in conversational AI
  • 10:35 - 11:15

PANEL DISCUSSION: HOW CONVERSATIONAL AI IS TRANSFORMING THE HEALTHCARE INDUSTRY

  • How can conversational AI support patients & what are the benefits
  • Challenges facing the use of AI in patient support what is the future outlook
  • How can MedTech & Conversational AI work together to enhance the healthcare experience
  • 11:15 - 11:45

NETWORKING BREAK

  • 11:45 - 12:05

TRANSFORMATION OF AI – A MULTICHANNEL APPROACH!

  • How do chatbots make a multichannel strategy possible
  • Continuous customer journey the main intent of a conversational bot
  • Know your customer better with multichannel data analytics
  • 12:05 - 12:45

PANEL DISCUSSION: THE FUTURE OF CUSTOMER EXPERIENCE WITH CONVERSATIONAL AI & CHATBOTS

  • AI-powered virtual assistant & the future of work
  • Redefining OLD vs NEW models of conversational AI
  • Sentiment Analysis – Providing a human-like personalized customer service
  • 12:45 - 13:05

IMPACT OF CONVERSATIONAL AI ON EFFECTIVE KYC & CUSTOMER ONBOARDING

  • Reducing customer onboarding time with automated KYC
  • Advanced KYC & AI innovations result in an effective AML strategy
  • Ensuring A seamless customer journey from inquiry – transaction – after-sales services
  • 13:05 - 13:25

HOW IS CLOUD CONVERSATIONAL AI RECREATING THE BOT COMMUNICATIONS

  • Enhancing a secure & data-driven customer journey with cloud-based conversational AI
  • How is Cloud AI a perfect one-stop solution for powerful customer engagement, analytics & contact center management
  • Ensuring Seamless experiences across devices & platforms
  • 13:25 - 14:05

PANEL DISCUSSION - REIMAGINING TRAVEL & TOURISM WITH CONVERSATIONAL AI

  • Creating a user-friendly platform with API integrations
  • 24x7 personalized services & availability of the AI-powered bots helps customers to ensure a happy journey
  • Higher business opportunities with higher business intelligence & automation
  • 14:05 - 14:25

AI INNOVATIONS IN REAL ESTATE – THE REAL CONVERSATIONAL INTELLIGENCE

  • Conversational AI enhances & expedites the buying & selling experience of the properties
  • Automated bots & contact centers providing a 27x7 customer support & Availability
  • AR & VR AI Solutions can now arrange a mixed reality appointment without visiting the property
  • 14:25 - 14:30

30 CLOSING REMARKS BY THE CHAIRPERSON AND END OF SUMMIT PROGRAM

  • 14:30 - 15:30

NETWORKING LUNCHEON