Event Schedule
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13th February 2024,
Tuesday
DAY 1
09:00 - 10:00
REGISTRATION & WELCOME COFFEE
10:00 - 10:05
OPENING NOTE BY CHAIRPERSON
10:05 - 10:25
NAVIGATING THE AI LANDSCAPE: FROM MACHINE LEARNING FOUNDATIONS TO MULTIMODAL ADVANCEMENTS
- What is Multimodal and how does machine learning personalize services for a connected tomorrow?
- The Role of Multimodal in the Real World & its applications
- Shaping the future of customer interaction with multimodal
10:25- 10:45
MAXIMIZING BUSINESS IMPACT: STREAMLINING AI INTEGRATION WITH BI FOR ENHANCED DECISION-MAKING
- Optimizing decision-making with seamless AI integration
- Empowering the workforce with actionable insights
- Leveraging governed and secure data for AI success
10:45 - 11:25
PANEL DISCUSSION | THE AI OF TOMORROW - TRENDS, TRANSFORMATION AND FUTURE
- How is the conversational AI market today and what are the current trends
- What is Sustainable AI? Why is it Important?
- What’s the future about? Humanization or Digitalization of AI?
11:25 - 11:55
NETWORKING & COFFEE BREAK
11:55 - 12:15
GEN-AI AND SPECTRE OF NEW AGE CUSTOMER EXPERIENCES IN BANKING
- Understanding the “LLM Effect”: leaps in customer experience with more natural interactions, creating brand new services, and dealing with unique challenges.
- AI Workers in the Spotlight: Differentiating between the hype and reality of AI agents, examining the shift towards autonomous agents versus cooperative AI, and exploring the possibilities of multimodal AI.
- Evolution of AI from visible assistants to invisible, pervasive support.
12:15 - 12:35
DIFFERENTIATING WITH AI-POWERED INTELLIGENT APPS
- Unveiling Current Trends in Conversations and Social Commerce Growth: Exploring the Proliferation of Platforms like WhatsApp
- How is AI revolutionizing customer service, sales, and marketing efforts?
- SleekFlow customer use cases – industries benefitting from AI
12:35 - 13:05
FIRESIDE CHAT | TRANSFORMING CUSTOMER INTERACTIONS - THE ERA OF AI-POWERED CONVERSATIONAL BANKING
- Charting the Future of Chatbots in BFSI – Innovations Shaping Conversational Banking
- Personalization at Scale – How Chatbots Elevate Customer Experiences in Banking?
- Multichannel customer support – Building trust among customers
13:05 - 13:25
HARNESSING THE POWER OF OMNI - AI
- True Customer driven conversation is an AI-driven conversation
- Rapid ROI with agent AI co-pilot
- AI-driven operations (contact center, telesales, and collection)
13:25 - 13:45
APPLICATION OF GENERATIVE AI AND LARGE LANGUAGE MODELS WITHIN HEALTHCARE
- Usage of word embeddings and LLMs to standardize clinical notes
- predictive model enrichment with unstructured data
- knowledge graph generation from unstructured text
13:45 - 13:50
CLOSING REMARKS AND END OF DAY ONE
13:50 - 14:50
NETWORKING LUNCHEON
14th February 2024, Wednesday DAY 2
09:00 - 10:00
REGISTRATION & WELCOME COFFEE
10:00 - 10:05
OPENING NOTE BY THE CHAIRPERSON
10:05 - 10:25
AI RISK MANAGEMENT AND COMPLIANCE: AN ISO PERSPECTIVE
- Establishing an ecosystem for AI governance
- How to conduct risk management and compliance according to ISO and NIST standard
- How to implement the new ISO/IEC standard ISO 42001:2023 artificial intelligence management system
10:25 - 10:45
GENERATIVE AI IN BUSINESS – UNSTOPPABLE TRENDS AND PRACTICAL APPLICATIONS
- Unstoppable trends, digital natives, and managing the resultant expectations
- The role of generative AI in business growth and customer experience
- Advancements in generative AI and barriers to adoption
- Addressing biases in generated content and fostering responsible AI usage
PANEL DISCUSSION | MULTISECTORAL & MULTICHANNEL EXPERIENCES - THE NEW ERA OF DIGITAL BUSINESS GROWTH
- Revisiting Legacy vs. Contemporary Models in Conversational AI
- Multisectoral AI applications integrating business processes for a better future
- Omnichannel vs Multichannel – Enhanced customer experience
10:45 - 11:25
11:25 - 11:45
HAPPY EMPLOYEE – HAPPY CUSTOMER: THE REVOLUTION OF EMPLOYEE EXPERIENCE
- Creating an employee-friendly platform with API integration
- How deeply connected are employee experience and customer experience?
- Compliance, Security, and Decision-Making – How do Real-Time Analytics assist employees and consumers?
NETWORKING & COFFEE BREAK
11:45 - 12:15
12:15 - 12:55
PANEL DISCUSSION | TRANSFORMING CONTACT CENTERS WITH AI & ANALYTICS
- Harnessing the power of Business Intelligence and APIs to derive cost-saving insights from data
- Predicting and managing traffic with predictive analytics
Improving CSAT & AHT with real-time analytics
12:55 - 13:15
THE INTELLIGENT EVOLUTION OF THE CONTACT CENTRE
- How digital and AI are evolving self-service and the contact center?
- What is AI-driven contact center agent augmentation?
- What are the emerging technologies in contact centers?
13:15 - 13:45
FIRESIDE CHAT | THE DIGITAL HEALTHCARE COMPANION - FUTURE OF PATIENT INTERACTIONS
- Evolution of Patient Interactions
- Current State of Digital Healthcare Companions
- Challenges and Ethical Considerations in Patient Interactions