Event Schedule

13th February 2024,
Tuesday
DAY 1

09:00 - 10:00

REGISTRATION & WELCOME COFFEE

10:00 - 10:05

OPENING NOTE BY CHAIRPERSON

10:05 - 10:25

NAVIGATING THE AI LANDSCAPE: FROM MACHINE LEARNING FOUNDATIONS TO MULTIMODAL ADVANCEMENTS

  • What is Multimodal and how does machine learning personalize services for a connected tomorrow?
  • The Role of Multimodal in the Real World & its applications
  • Shaping the future of customer interaction with multimodal
10:25- 10:45

MAXIMIZING BUSINESS IMPACT: STREAMLINING AI INTEGRATION WITH BI FOR ENHANCED DECISION-MAKING

  • Optimizing decision-making with seamless AI integration
  • Empowering the workforce with actionable insights
  • Leveraging governed and secure data for AI success
10:45 - 11:25

PANEL DISCUSSION | THE AI OF TOMORROW - TRENDS, TRANSFORMATION AND FUTURE

  • How is the conversational AI market today and what are the current trends
  • What is Sustainable AI? Why is it Important?
  • What’s the future about? Humanization or Digitalization of AI?
11:25 - 11:55

NETWORKING & COFFEE BREAK

11:55 - 12:15

GEN-AI AND SPECTRE OF NEW AGE CUSTOMER EXPERIENCES IN BANKING

  • Understanding the “LLM Effect”: leaps in customer experience with more natural interactions, creating brand new services, and dealing with unique challenges.
  • AI Workers in the Spotlight: Differentiating between the hype and reality of AI agents, examining the shift towards autonomous agents versus cooperative AI, and exploring the possibilities of multimodal AI.
  • Evolution of AI from visible assistants to invisible, pervasive support.
12:15 - 12:35

DIFFERENTIATING WITH AI-POWERED INTELLIGENT APPS

  • Unveiling Current Trends in Conversations and Social Commerce Growth: Exploring the Proliferation of Platforms like WhatsApp
  • How is AI revolutionizing customer service, sales, and marketing efforts?
  • SleekFlow customer use cases – industries benefitting from AI
12:35 - 13:05

FIRESIDE CHAT | TRANSFORMING CUSTOMER INTERACTIONS - THE ERA OF AI-POWERED CONVERSATIONAL BANKING

  • Charting the Future of Chatbots in BFSI – Innovations Shaping Conversational Banking
  • Personalization at Scale – How Chatbots Elevate Customer Experiences in Banking?
  • Multichannel customer support – Building trust among customers
13:05 - 13:25

HARNESSING THE POWER OF OMNI - AI

  • True Customer driven conversation is an AI-driven conversation
  • Rapid ROI with agent AI co-pilot
  • AI-driven operations (contact center, telesales, and collection)
13:25 - 13:45

APPLICATION OF GENERATIVE AI AND LARGE LANGUAGE MODELS WITHIN HEALTHCARE

  • Usage of word embeddings and LLMs to standardize clinical notes
  • predictive model enrichment with unstructured data
  • knowledge graph generation from unstructured text
13:45 - 13:50

CLOSING REMARKS AND END OF DAY ONE

13:50 - 14:50

NETWORKING LUNCHEON

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14th February 2024, Wednesday DAY 2

09:00 - 10:00

REGISTRATION & WELCOME COFFEE

10:00 - 10:05

OPENING NOTE BY THE CHAIRPERSON

10:05 - 10:25

AI RISK MANAGEMENT AND COMPLIANCE: AN ISO PERSPECTIVE

  • Establishing an ecosystem for AI governance
  • How to conduct risk management and compliance according to ISO and NIST standard
  • How to implement the new ISO/IEC standard ISO 42001:2023 artificial intelligence management system
10:25 - 10:45

GENERATIVE AI IN BUSINESS – UNSTOPPABLE TRENDS AND PRACTICAL APPLICATIONS

  • Unstoppable trends, digital natives, and managing the resultant expectations
  • The role of generative AI in business growth and customer experience
  • Advancements in generative AI and barriers to adoption
  • Addressing biases in generated content and fostering responsible AI usage

PANEL DISCUSSION | MULTISECTORAL & MULTICHANNEL EXPERIENCES - THE NEW ERA OF DIGITAL BUSINESS GROWTH

  • Revisiting Legacy vs. Contemporary Models in Conversational AI
  • Multisectoral AI applications integrating business processes for a better future
  • Omnichannel vs Multichannel – Enhanced customer experience
10:45 - 11:25
11:25 - 11:45

HAPPY EMPLOYEE – HAPPY CUSTOMER: THE REVOLUTION OF EMPLOYEE EXPERIENCE

  • Creating an employee-friendly platform with API integration
  • How deeply connected are employee experience and customer experience?
  • Compliance, Security, and Decision-Making – How do Real-Time Analytics assist employees and consumers?
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NETWORKING & COFFEE BREAK

11:45 - 12:15
12:15 - 12:55

PANEL DISCUSSION | TRANSFORMING CONTACT CENTERS WITH AI & ANALYTICS

  • Harnessing the power of Business Intelligence and APIs to derive cost-saving insights from data
  • Predicting and managing traffic with predictive analytics
  • Improving CSAT & AHT with real-time analytics

12:55 - 13:15

THE INTELLIGENT EVOLUTION OF THE CONTACT CENTRE

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  • How digital and AI are evolving self-service and the contact center?
  • What is AI-driven contact center agent augmentation?
  • What are the emerging technologies in contact centers?
13:15 - 13:45

FIRESIDE CHAT | THE DIGITAL HEALTHCARE COMPANION - FUTURE OF PATIENT INTERACTIONS

  • Evolution of Patient Interactions
  • Current State of Digital Healthcare Companions
  • Challenges and Ethical Considerations in Patient Interactions
13:45 - 13:50

CLOSING REMARKS AND END OF DAY TWO

13:50 - 14:50

NETWORKING LUNCHEON