3rd Annual

SUMMIT 2023

Leveraging the power of conversational AI
for improved customer experience.

Event Overview

In its 3rd annual edition, the MENA Conversational AI Summit will be the ideal gathering for industry executives and innovators in the fields of conversational AI, chatbots, virtual assistants, contact center automation, voice technology, and conversation design.

The summit will showcase latest developments in Conversational AI within the MENA region while addressing the latest trends in Conversational AI-driven automation, providing excellent customer service, leveraging advanced machine learning and deep learning capabilities, and exploring how these innovations can transform businesses.

Discover the best strategies, tools & methods for leveraging the potential of AI in the enterprise ecosystem by learning from real-life case studies, business insights, & lessons learned from the industry’s leaders.

The summit takes place on the 14th & 15th of March 2023 aiming to gather over 200+ Heads of CX, Contact Centers, Digital Transformation, Strategy & Operations that represent the key upcoming and ongoing projects along the Artificial Intelligence adoption growth in the region.

Who will you meet?

  • CEOs/MDs/Chairmen/Directors

  • CIOs/CTOs/Heads of Digital Strategy

  • Heads of Customer Experience

  • Heads of Customer Success/Client Services

  • Heads of Contact Centers

  • Call Center Managers

  • Enterprise Bot Teams – Product, NLP, CUI/VUI and others

Industries Covered

Banks & Financial Services​

Telecommunications

Retail & E-Commerce

Public Sector/Government Organizations

Travel & Tourism

FMCG

Why Attend?

This Summit will focus on the emerging trends in Conversational AI-driven automation, to deliver advanced Customer service, to leverage advanced ML & DL capabilities and discover how these innovations can transform businesses. Delegates will learn from real-life case studies, business insights and lessons learned from leaders to discover the best strategies, tools & methods for tapping into the potential of AI in the enterprise.

If you are ready to innovate and join the ranks of the industry thought leaders while resonating with the following reasons compelling enough to attend, then register today.

Gain Knowledge and Insights from Top Industry Leaders and Experts from across the globe

Network with Industry Peers in a solution-oriented environment

Discuss Significant Partnerships and Collaborations with Industry leaders

Deep Dive into Insights derived from real-time case studies

Build Industry Ecosystem Collaboration to address latest challenges

SPEAKERS

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Thuraya Al Harthi

CHIEF INNOVATION AND DIGITAL OFFICER,
GEMS EDUCATION

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Thuraya Al Harthi

SENIOR SPECIALIST
INNOVATION & EMERGING TECHNOLOGY DEVELOPMENT MINISTRY OF TRANSPORT, COMMUNICATION AND INFORMATION TECHNOLOGY, OMAN

SPEAKERS

SPEAKERS

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Neale Croutear-Foy

CHIEF TECHNOLOGY OFFICER DIGITAL BANKING APEX GROUP LTD

SPEAKERS

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Ledi Lapaj

DIRECTOR
CUSTOMER EXPERIENCE BANK-AL-ETIHAD

SPEAKERS

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Ahmad Samir Metwally Abdo

CX PLANNING & DESIGN DIRECTOR WE TELECOM

SPEAKERS

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Khaled Nabhan

HEAD OF CUSTOMER EXPERIENCE BANK AUDI

SPEAKERS

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Ahmed Refaie

FOUNDER, CEO AND GLOBAL CIO
G.P.I. GLOBAL PARTNERS INVESTMENTS LIMITEDSHARAF RETAIL

SPEAKERS

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Dr. Jassim Haji

PRESIDENT
INTERNATIONAL GROUP OF ARTIFICIAL INTELLIGENCE

SPEAKERS

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Manal Allam

MIDDLE EAST IT HEAD & BUSINESS PARTNER
MERCK GROUP – HEALTHCARE BUSINESS VERTICAL

SPEAKERS

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Zubair Siddiqi

HEAD OF CUSTOMER EXPERIENCE, IN-FORCE MGT. & DIGITAL ACQUISITIONS – MIDDLE EAST ZURICH

SPEAKERS

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Ahmad Altarawneh

SENIOR STRATEGIC CONSULTANT
DIGITAL TRANSFORMATION DUBAI POLICE GENERAL HQ

SPEAKERS

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Ahmad Altarawneh

SENIOR STRATEGIC CONSULTANT
DIGITAL TRANSFORMATION DUBAI POLICE GENERAL HQ

SPEAKERS

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Sumit Balakrishnan

AVP (HEAD) DIGITAL PRODUCTS 6THSTREET.COM | LM EXCHANGE

SPEAKERS

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Dr. Khaled Alhazmi

ADVISOR THE EXECUTIVE OFFICE
H.E. GOVERNOR OF THE DIGITAL GOVERNMENT AUTHORITY

SPEAKERS

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Dr. Waleed AlSobhi

HEAD OF DATA SCIENCE AND AI
THE SAUDI INVESTMENT BANK , SAUDI ARABIA

SPEAKERS

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Soula Baroudi

HEAD OF E-COMMERCE & MARKETING
ALDAHRA, UAE

SPEAKERS

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Dr. Sid Ahmed Benraouane

ADVISOR DUBAI GOVERNMENT, UAE

SPEAKERS

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Mubarak Alharbi

DIGITAL EXPERIENCE GENERAL MANAGER MOBILY, KSA

SPEAKERS

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Moataz Ibrahim

HEAD OF DXC
WE TELECOM, EGYPT

SPEAKERS

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Ellis Wang

CHIEF HEAD OF TECHNOLOGY TRANSFORMATION AND INFORMATION LEADING BANK IN UAE,

SPEAKERS

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Dr. Ahmed Darwish Elsayed

DIGITAL SOLUTIONS DELIVERY HEAD BANK ALBILAD, SAUDI ARABIA

SPEAKERS

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Eng. Ahmed Khbeer

GROUP CHIEF EXECUTIVE OFFICER, TAFASEEL BPO

SPEAKERS

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Kowshik Bhattacharjee

HEAD - SERVICE EXCELLENCE
MEDCARE HOSPITAL

SPEAKERS

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Amit Yadav

HEAD OMNI CHANNEL MARKETING
KASHKHA

SPEAKERS

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Sana Syed

PROJECT MANAGER, DIGITAL PORTFOLIO - INNOVATION AND FUTURE,DEWA

SPEAKERS

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Amjid Ali

HEAD OF IT/ CIO
AL ANSARI TRADING ENTERPRISE LLC

Topic Highlights

The Intelligent Contact Center

How can enterprises unlock ROI & Measure Success on Chatbot adoption?

Building a Conversational AI-collaborative future workforce

How Conversational AI enables enhanced call centers and customer service

Going beyond chatbots with intelligent customer and employee experiences

The AI-Powered Telco: Using Automation to Transform Telco Operations

Chatbot Technology: Past, Present, and Future

Conversational Bot for Critical Functions

Conversational Experiences: Notable Projects & Initiatives

Innovation in Contact Center Technology & Voice Automation

Why Sponsor?

MENA CONVERSATIONAL AI SUMMIT 2023 presents the perfect opportunity for solution providers to engage with key decision makers such as CIOs, Heads of Digital Transformation, Heads of Customer Experience, Heads of Contact Center etc from diverse industries such as BFSI, Public, Retail & E-Commerce, Telco, Healthcare, Travel, Education etc to differentiate their solution offerings and put forward their value proposition in this crowded marketplace. Some of the key reasons why you should sponsor:
  • Demonstrate Thought Leadership

    Position your company as a thought leader by delivering a standalone presentation or moderating a panel discussion to a pre-qualified audience comprising of decision makers.

  • Network & Generate Leads

    Optimize your networking opportunities by getting right in front of key decision makers that are prequalified based on seniority, budget availability and motivation to learn about latest technologies.

  • Brand Positioning

    Establish, strengthen and re-position your brand in front of business owners & technology leaders who are looking to re-align and strengthen their digital transformation strategies.

SERIES SPONSORS & MEDIA PARTNERS

SERIES SPONSORS & MEDIA PARTNERS

SERIES SPONSORS & MEDIA PARTNERS

SERIES SPONSORS & MEDIA PARTNERS

SERIES SPONSORS & MEDIA PARTNERS

SERIES SPONSORS & MEDIA PARTNERS