ABOUT THE AWARDS FUNCTION

Building on the success of the 4th edition of the Conversational AI & Contact Center Automation Summit, we are excited to announce the inaugural awards for our 5th annual edition. Join us in celebrating the innovations and achievements that are shaping the future of conversational AI and contact center automation
Nominate Now

AWARDS CATEGORIES

Best Conversational AI Platform

Recognizing the most effective and innovative AI platforms in the market.

Excellence in Customer Experience

Awarded to solutions that significantly enhance customer interactions.

Best Use of AI in Customer Support

Highlighting applications that leverage AI to improve support processes.

Innovation in Automation

Recognizing breakthroughs in automating contact center operations.

Best Multichannel Experience

Recognizing solutions that provide seamless customer interactions across multiple channels.

Customer Success Story

Highlighting a particular case study or customer success that showcases the impact of AI solutions.

Sustainability in AI and Automation

Recognizing efforts in creating sustainable and environmentally friendly AI practices.

Outstanding Performance Analytics

For tools that provide exceptional insights and analytics for monitoring contact center performance.

Best Personalization in Customer Interactions

Recognizing solutions that effectively tailor interactions based on customer data and preferences.

Best Customer Feedback Loop

Awarded to solutions that excel in gathering and utilizing customer feedback to improve services.

Best Mobile Customer Experience

Recognizing solutions that provide outstanding customer experiences through mobile channels.

Outstanding Customer Support Experience

Awarded to teams or technologies that deliver exceptional service and support to customers.

Best Proactive Customer Engagement

For solutions that anticipate customer needs and engage them before issues arise.

Best Use of Data in Customer Service

For organizations that leverage customer data to improve service quality and personalization.

Best Customer Journey Mapping

Recognizing tools that effectively map and enhance the customer journey through AI insights.

Best Omnichannel Customer Support

Recognizing solutions that provide seamless support across various communication channels.

Best Customer Support Training Program

Awarded to organizations with outstanding training initiatives for customer service representatives.

Best Customer Loyalty Program Integration

For solutions that integrate customer service with loyalty programs to enhance retention.

Excellence in Customer Communication

Recognizing teams that excel in clear, empathetic, and effective communication with customers.

Best Customer Feedback Implementation

For teams that actively implement feedback from customers to improve service delivery.

RULES, REGULATIONS & CRITERIA

Criteria will be assessed upon

1. Achievement in their field
2. Contribution to the community
3. Evidence of leadership and as an inspirational role model

Nominate now for awards

Nominate