Ledi Lapaj

Ledi Lapaj

Director Customer Experience

Ledi is a seasoned Customer Experience professional. With over 17 years of experience, she has covered every aspect of customer management, from marketing, sales, customer service, strategy, culture, and more. Ledi has successfully led teams and initiatives resulting in considerable revenue growth, increased customer engagement, reduced churn, and excellence in customer service. She is well-rounded in leading people, creating efficient processes and frameworks, and coordinating technical solutions, such as marketing automation, CRM, customer support, sales pipeline; predictive analytics, gamification, etc. Ledi’s genuine interest in people is what makes her an excellent customer advocate and a customer-centricity enabler.