Khaled Nabhan

Khaled Nabhan

Head Of Customer Experience

For over 14 years banking experience, supporting with Master degree in banking- finance & certified lean Six Sigma BB, PMD, Operational CEM Certification, Design Thinking & scram, Nabhan was responsible for overseeing & reshaping the customers journey through bank’s touch points, applying new models & Group Strategy that aimed to enhance & Sustain external & internal CX to exceed customers expectation & makes their lives significantly easier & better, Nabhan was awarded best customer experience & customer centric award in North Africa & middle east from Trust Advises. A quote on customer experience: “When Customers choose, it’s time to listen”