5th Annual MENA

Conversational - AI & Contact Center Automation

Conversational - AI & Contact Center Automation

Summit 2025

Leveraging the power of Conversational AI for improved customer experience.

Dubai, UAE

25 - 26 February 2025

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Event Overview

In its 5th annual edition, the CONVERSATIONAL – AI & CONTACT CENTER AUTOMATION SUMMIT will be the ideal gathering for industry executives and innovators in the fields of conversational AI, chatbots, virtual assistants, contact center automation, voice technology, and conversation design.

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Who will you Meet?

Why Shoud you Attend?

Why Shoud you<br> Attend?

This Summit will focus on the emerging trends in Conversational AI-driven automation, to deliver advanced Customer service, to leverage advanced ML & DL capabilities and discover how these innovations can transform businesses. Delegates will learn from real-life case studies, business insights and lessons learned from leaders to discover the best strategies, tools & methods for tapping into the potential of AI in the enterprise.

If you are ready to innovate and join the ranks of the industry thought leaders while resonating with the following reasons compelling enough to attend, then register today.
Gain Knowledge and Insights from Top Industry Leaders and Experts from across the globe
Network with Industry Peers in a solution-oriented environment
Discuss Significant Partnerships and Collaborations with Industry leaders
Deep Dive into Insights derived from real-time case studies
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Industries Covered

01

Banks & Financial Services​

02

Telecommunications

03

Retail & E-Commerce

04

Public Sector/Govt. Organizations

05

Travel & Tourism

06

Fast-moving consumer goods (FMCG)

What We Provide

Discover More Helpful Social Media Artificial Intelligence Features

Manage Your Account

Generate Your Account

Customize Your media post

Engage your Social post

Publish your social post

Analyze Media Generator

Topics Discussed

1

The Intelligent Contact Center

3

Building a Conversational AI-collaborative future workforce

5

Going beyond chatbots with intelligent customer and employee experiences

7

Chatbot Technology: Past, Present, and Future

9

Conversational Experiences: Notable Projects & Initiatives

2

How can enterprises unlock ROI & Measure Success on Chatbot adoption?

4

How Conversational AI enables enhanced call centers and customer service

6

The AI-Powered Telco: Using Automation to Transform Telco Operations

8

Conversational Bot for Critical Functions

10

Innovation in Contact Center Technology & Voice Automation

Topics Discussed

1

The Intelligent Contact Center

2

How can enterprises unlock ROI & Measure Success on Chatbot adoption?

3

Building a Conversational AI-collaborative future workforce

4

How Conversational AI enables enhanced call centers and customer service

5

Going beyond chatbots with intelligent customer and employee experiences

6

The AI-Powered Telco: Using Automation to Transform Telco Operations

7

Chatbot Technology: Past, Present, and Future

8

Conversational Bot for Critical Functions

9

Conversational Experiences: Notable Projects & Initiatives

10

Innovation in Contact Center Technology & Voice Automation

Why Sponsor?

CONVERSATIONAL – AI & CONTACT CENTER AUTOMATION SUMMIT 2025 presents the perfect opportunity for solution providers to engage with key decision-makers, including CIOs, Heads of Digital Transformation, Heads of Customer Experience, and Heads of Contact Centers from diverse industries such as BFSI, Public Sector, Retail & E-Commerce, Telecommunications, Healthcare, Travel, and Education. This event allows providers to differentiate their solutions and introduce their value propositions in a competitive marketplace. Key reasons to sponsor:

01

Demonstrate Thought Leadership

Position your company as a thought leader by delivering a standalone presentation or moderating a panel discussion to a pre-qualified audience comprising of decision makers.

02

Network & Generate Leads

Optimize your networking opportunities by getting right in front of key decision makers that are prequalified based on seniority, budget availability and motivation to learn about latest technologies.

03

Brand Positioning

Establish, strengthen and re-position your brand in front of business owners & technology leaders who are looking to re-align and strengthen their digital transformation strategies.