5th Annual MENA
Conversational - AI & Contact Center Automation
Conversational - AI & Contact Center Automation
Summit 2025
Leveraging the power of Conversational AI for improved customer experience.
The Meydan Hotel, Dubai, UAE
25 - 26 February 2025
Event Overview
In its 5th annual edition, the CONVERSATIONAL – AI & CONTACT CENTER AUTOMATION SUMMIT will be the ideal gathering for industry executives and innovators in the fields of conversational AI, chatbots, virtual assistants, contact center automation, voice technology, and conversation design.
- The summit will showcase latest developments in Conversational AI within the MENA region while addressing the latest trends in Conversational AI-driven automation, providing excellent customer service, leveraging advanced machine learning and deep learning capabilities, and exploring how these innovations can transform businesses.
- Discover the best strategies, tools & methods for leveraging the potential of AI in the enterprise ecosystem by learning from real-life case studies, business insights, & lessons learned from the industry’s leaders.
- The summit takes place in February 2025 aiming to gather over 250+ Heads of CX, Contact Centers, Digital Transformation, Strategy & Operations that represent the key upcoming and ongoing projects along the Artificial Intelligence adoption growth in the region.
Who will you Meet?
- CEOs/MDs/Chairmen/Directors
- CIOs/CTOs/Heads of Digital Strategy
- Heads of Customer Experience
- Heads of Customer Success/Client Services
- Heads of Contact Centers
- Call Center Managers
- Enterprise Bot Teams – Product, NLP, CUI/VUI and others
Why Should you Attend?
Why Shoud you<br> Attend?
This Summit will focus on the emerging trends in Conversational AI-driven automation, to deliver advanced Customer service, to leverage advanced ML & DL capabilities and discover how these innovations can transform businesses. Delegates will learn from real-life case studies, business insights and lessons learned from leaders to discover the best strategies, tools & methods for tapping into the potential of AI in the enterprise.
If you are ready to innovate and join the ranks of the industry thought leaders while resonating with the following reasons compelling enough to attend, then register today.
If you are ready to innovate and join the ranks of the industry thought leaders while resonating with the following reasons compelling enough to attend, then register today.
Gain Knowledge and Insights from Top Industry Leaders and Experts from across the globe
Network with Industry Peers in a solution-oriented environment
Discuss Significant Partnerships and Collaborations with Industry leaders
Deep Dive into Insights derived from real-time case studies
Industries Covered
01
Banks & Financial Services
02
Telecommunications
03
Retail & E-Commerce
04
Public Sector/Govt. Organizations
05
Travel & Tourism
06
Fast-moving consumer goods (FMCG)
What We Provide
Discover More Helpful Social Media Artificial Intelligence Features
Manage Your Account
Generate Your Account
Customize Your media post
Engage your Social post
Publish your social post
Analyze Media Generator
Topics Discussed
1
The Intelligent Contact Center
3
Building a Conversational AI-collaborative future workforce
5
Going beyond chatbots with intelligent customer and employee experiences
7
Chatbot Technology: Past, Present, and Future
9
Conversational Experiences: Notable Projects & Initiatives
2
How can enterprises unlock ROI & Measure Success on Chatbot adoption?
4
How Conversational AI enables enhanced call centers and customer service ?
6
The AI-Powered Telco: Using Automation to Transform Telco Operations
8
Conversational Bot for Critical Functions
10
Innovation in Contact Center Technology & Voice Automation
Topics Discussed
1
The Intelligent Contact Center
2
How can enterprises unlock ROI & Measure Success on Chatbot adoption?
3
Building a Conversational AI-collaborative future workforce
4
How Conversational AI enables enhanced call centers and customer service
5
Going beyond chatbots with intelligent customer and employee experiences
6
The AI-Powered Telco: Using Automation to Transform Telco Operations
7
Chatbot Technology: Past, Present, and Future
8
Conversational Bot for Critical Functions
9
Conversational Experiences: Notable Projects & Initiatives
10
Innovation in Contact Center Technology & Voice Automation
Why Sponsor?
CONVERSATIONAL – AI & CONTACT CENTER AUTOMATION SUMMIT 2025 presents the perfect opportunity for solution providers to engage with key decision-makers, including CIOs, Heads of Digital Transformation, Heads of Customer Experience, and Heads of Contact Centers from diverse industries such as BFSI, Public Sector, Retail & E-Commerce, Telecommunications, Healthcare, Travel, and Education. This event allows providers to differentiate their solutions and introduce their value propositions in a competitive marketplace.
Key reasons to sponsor:
01
Demonstrate Thought Leadership
Position your company as a thought leader by delivering a standalone presentation or moderating a panel discussion to a pre-qualified audience comprising of decision makers.
02
Network & Generate Leads
Optimize your networking opportunities by getting right in front of key decision makers that are prequalified based on seniority, budget availability and motivation to learn about latest technologies.
03
Brand Positioning
Establish, strengthen and re-position your brand in front of business owners & technology leaders who are looking to re-align and strengthen their digital transformation strategies.
